Friday, December 18, 2020 - 13:17

Axiom Helpdesk and Office Holiday Hours

Please see our holiday hours for the next two weeks:  
  • Wednesday Dec 23 we will be open : 6am - 1pm MST AZ Time
  • Thursday Dec 24 we will be open: 6am - 2pm MST AZ Time 
  • Friday Dec 25 we will be closed
  • Thursday Dec 31 we will be open: 6am-2pm MST AZ Time
  • Friday Jan 1 we will be closed 

File transfers with receivers whose gateways are open during Holiday hours will continue during our closed office hours.

Wednesday, November 25, 2020 - 09:46

Helpdesk Thanksgiving Holiday Hours

The AXIOM Offices will be closing at 2pm MST (4pm EST) today 11/25/2020 and will be closed the rest of this week in observance of the Thanksgiving Holiday. Our offices will re-open on Monday 11/30/2020 at 6am MST (8am EST). Files will continue to be exchanged with gateways that are open. We hope you all have a wonderful Thanksgiving.

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ClaimShuttle Testimonials

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Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed.  Thanks! 

Martha (Shreveport, LA)

Excellent service and I never give anyone "Excellent" scores on surveys. This time it was warranted. Thank you very much for the help.

Teresa (Keno, OR)

Have never had any problems and this is the easiest claim site

Leawood, KS

I always get the most fabulous service when calling or emailing!!! Your customer support reps are the best!!!

Tracy (Prescott Valley, AZ)

I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have. I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company. The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors.Your staff's knowledge and attitude far surpassed the others. Thank you for your excellence!

Gilgia (Kingsport, TN)

Wonderful team that is always willing to assist with issues or concerns.

Ann (Winston-Salem, NC)

The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.

Rachel (Anderson, IN)

A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle!  My question is, "Why didn't I find out about Claim Shuttle earlier?!?"  I love it!  There simply is no comparison!  Everything about it (including your team) is great!  The ease of use and user-friendly environment is awesome.  My work is truly cut in half by using Claim Shuttle.  Please share my thanks with everyone involved.  I am so happy to have found you!  

Kris (Phoenix, AZ)

A most unexpected experience: Someone who knows and is helpful. A gold mine!!

Pearsall, TX

It's great to have immediate help and knowledgeable support!

Alhambra, CA

As always excellent, professional, knowledgeable customer service. Other companies could learn from you.

Lilian (Mesa, AZ)

I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. My phone line was costing 4 TIMES MORE per month than the fee for using ClaimShuttle, and it couldn't have been easier to set up and get going. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity!

Gina (New York, NY)

Have an offer code?