Tuesday, March 17, 2020 - 13:50

Helpdesk Availability

Out of caution during the COVID-19 pandemic, AXIOM has temporarily extended the option of working remotely to all our staff.
 
Beginning Tuesday, March 17,  our support team members will only be reachable via email during our business hours of 6am to 4pm PST
To request assistance with any of our products and/or services, please email : support@claimshuttle.com 
 
You may also reach our staff by clicking on the feedback link on the upper right corner of your ClaimShuttle page after you log into www.claimshuttle.com 
 
If you use our SolAce EMC software, you may send feedback from the Help menu at the top and by clicking Send Feedback
 
We hope to have inbound phone lines available to our support representatives working remotely by the middle of next week.  We thank you for your patience and cooperation during this time.
 
Monday, December 30, 2019 - 13:15

New Year Holiday Hours

In observance of the New Year Holiday, the Axiom Helpdesk will be closing at 2pm MST on Tuesday 12/31.  We will also be closed Wednesday, 1/1/20. We will resume normal operating hours of 6:00 am (MST) to 4:00 pm (MST) on Thursday 1/2/20. File exchanges will continue with gateways that are open. We hope you all have a Happy New Year!

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ClaimShuttle Testimonials

random_testimonial

I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have. I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company. The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors.Your staff's knowledge and attitude far surpassed the others. Thank you for your excellence!

Gilgia (Kingsport, TN)

I always get the most fabulous service when calling or emailing!!! Your customer support reps are the best!!!

Tracy (Prescott Valley, AZ)

A most unexpected experience: Someone who knows and is helpful. A gold mine!!

Pearsall, TX

Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed.  Thanks! 

Martha (Shreveport, LA)

Have never had any problems and this is the easiest claim site

Leawood, KS

A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle!  My question is, "Why didn't I find out about Claim Shuttle earlier?!?"  I love it!  There simply is no comparison!  Everything about it (including your team) is great!  The ease of use and user-friendly environment is awesome.  My work is truly cut in half by using Claim Shuttle.  Please share my thanks with everyone involved.  I am so happy to have found you!  

Kris (Phoenix, AZ)

Wonderful team that is always willing to assist with issues or concerns.

Ann (Winston-Salem, NC)

I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. My phone line was costing 4 TIMES MORE per month than the fee for using ClaimShuttle, and it couldn't have been easier to set up and get going. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity!

Gina (New York, NY)

It's great to have immediate help and knowledgeable support!

Alhambra, CA

Excellent service and I never give anyone "Excellent" scores on surveys. This time it was warranted. Thank you very much for the help.

Teresa (Keno, OR)

As always excellent, professional, knowledgeable customer service. Other companies could learn from you.

Lilian (Mesa, AZ)

The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.

Rachel (Anderson, IN)

Have an offer code?