Magellan Health

The following process must be completed prior to initiation of electronic claims submission or inquiry to Magellan Health.

 

In order to register for electronic claims submission, you must first send an email to Magellan EDI Support at the following address:

 

https://www.edi.magellanprovider.com/index.jsp

 

In the email please let them know you wish to be a direct submitter. Provide your company name, NPI, tax ID, contact information, and request to be assigned an IT Analyst to guide you through the process.

 

You will also need to visit their EDI Testing Center and register for an account by going here:

 

https://www.edi.magellanprovider.com/index.jsp

 

If you need assistance with online registration, please call our office number at 602-439-2525 and press option 1 for Support.

 

Once registration is completed, you will begin EDI Testing.

EDI Testing is done once the following tasks have been completed:

  • Download the companion guide (this is for the software vendor who will be responsible for creating your EDI File)

  • Complete the EDI Survey (call us if you have questions

  • Internal Review of Survey (this task will be completed by the EDI Analyst after review of your EDI survey. They may contact you with questions.)

  • Upload and Validate 1st EDI test file (your vendor should help you with this step. It involves creating the file with a T in ISA15 then manually uploading it on this test site)

  • Upload and Validate 2nd EDI test file (this cannot be a duplicate of the 1st EDI file in any way)

  • Mark the task to indicate you have completed testing

 

Once testing is completed, you should be assigned a logon and password for their productions site. You will need to give this information to a ClaimShuttle representative. Our number is 602-439-2525 then press option 1 for support. If you wish to contact Magellan directly with additional questions their number is 1-800-450-7281.

 

If your software vendor information is requested at any point during this process, please contact your software vendor. ClaimShuttle will simply act as the connection between you and Magellan. It will not be responsible for creating your EDI Files.

ClaimShuttle Testimonials

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A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle!  My question is, "Why didn't I find out about Claim Shuttle earlier?!?"  I love it!  There simply is no comparison!  Everything about it (including your team) is great!  The ease of use and user-friendly environment is awesome.  My work is truly cut in half by using Claim Shuttle.  Please share my thanks with everyone involved.  I am so happy to have found you!  

Kris (Phoenix, AZ)

It's great to have immediate help and knowledgeable support!

Alhambra, CA

I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. My phone line was costing 4 TIMES MORE per month than the fee for using ClaimShuttle, and it couldn't have been easier to set up and get going. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity!

Gina (New York, NY)

Excellent service and I never give anyone "Excellent" scores on surveys. This time it was warranted. Thank you very much for the help.

Teresa (Keno, OR)

Have never had any problems and this is the easiest claim site

Leawood, KS

Wonderful team that is always willing to assist with issues or concerns.

Ann (Winston-Salem, NC)

Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed.  Thanks! 

Martha (Shreveport, LA)

I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have. I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company. The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors.Your staff's knowledge and attitude far surpassed the others. Thank you for your excellence!

Gilgia (Kingsport, TN)

The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.

Rachel (Anderson, IN)

A most unexpected experience: Someone who knows and is helpful. A gold mine!!

Pearsall, TX

As always excellent, professional, knowledgeable customer service. Other companies could learn from you.

Lilian (Mesa, AZ)

I always get the most fabulous service when calling or emailing!!! Your customer support reps are the best!!!

Tracy (Prescott Valley, AZ)

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