The ClaimShuttle web interface requires a recent browser version with JavaScript enabled to display properly and function as expected.
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| Firefox | Opera | Chrome | Safari | Internet Explorer |
| 3.27 or newer | 23 or newer | 36 or newer | 6.1 or newer | 11 or newer |
Using FTP software is optional. Any FTP software that supports FTP Secure or SSH FTP can be used to connect to your account.
We currently recommend FileZilla [screenshots] FTP software for its ease of use and compatibility across all operating systems. Note that FileZilla prior to version 3 will not work because our system takes measures to mitigate a recent SSL design flaw (session renegotiation) and FileZilla 2.2 is not compatible as a result.
If you use Mac OS X another very nice FTP application is Cyberduck.
You will be prompted to install Java™ version 8 runtime in order to run either the integrated 3270 emulator or to run a secure tunnel that allows you to use any 3270 emulator software that you have purchased separately. A 3270 emulator is used to access terminal-style applications in the Medicare Enterprise Data Center.
Users who access the system will need Internet access and a valid e-mail account in order to set their initial password. High-speed Internet is ideal, but dial-up will work fine. We do not offer a dial-up service but you can obtain one from a number of other vendors, such as Earthlink® or NetZero®.
You will need software that can produce the electronic claims files for submission, and that can read the responses that come back. We recommend SolAce Electronic Medical Claims™, which includes the ClaimShuttle EDI File Transfer service at no extra cost. SolAce EMC™ is developed by the same team that created ClaimShuttle.
