American Specialty Health - ASHLink

Please follow the Enrollment Instructions below to become an electronic submitter for American Specialty Health.

 

In order to bill claims electronically to the American Specialty Health ASHLink network, providers must call 1-800-972-4226 and request a User ID, Password and Pin for the ASHLink Clearinghouse.

Once you receive your log in information for www.ashlink.com you must do the following:

  • Login to your account

  • Click Batch Claims at the top and complete the Questionnaire

    • For your Practice Management System, Please enter the information for the software or vendor that creates your 837 files you need Claimshuttle to transfer for you. If you have paid for our billing software please call our support line for our software information.

    • Yes Claimshuttle is able to submit batch claims

    • Choose both on the question asking how you currently submit claims

    • Choose Yes to receive more information about testing for batch claims with ASH

    • Submit your Questionnaire

    • Check your Message Center (Inbox) in your Ashlink account to make sure you have been approved for Testing.

    • Once you have been approved for Testing, call your Claimshuttle Support team for assistance in setting up your new ASH Link mailbox for testing at 602-439-2525 option 1.

 

Testing

Please have 5 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.

You may need the following information regarding delimiters:

  • Segment Terminator: ~ (tilde)

  • Element Separator: * (asterisk)

  • Component (Sub element) Separator: : (colon)

  • Do not include a Carriage Return

  • Choose the Dial up (BBS) option for connection

 

We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.

ClaimShuttle Testimonials

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It's great to have immediate help and knowledgeable support!

Alhambra, CA

I always get the most fabulous service when calling or emailing!!! Your customer support reps are the best!!!

Tracy (Prescott Valley, AZ)

A most unexpected experience: Someone who knows and is helpful. A gold mine!!

Pearsall, TX

As always excellent, professional, knowledgeable customer service. Other companies could learn from you.

Lilian (Mesa, AZ)

Excellent service and I never give anyone "Excellent" scores on surveys. This time it was warranted. Thank you very much for the help.

Teresa (Keno, OR)

The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.

Rachel (Anderson, IN)

A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle!  My question is, "Why didn't I find out about Claim Shuttle earlier?!?"  I love it!  There simply is no comparison!  Everything about it (including your team) is great!  The ease of use and user-friendly environment is awesome.  My work is truly cut in half by using Claim Shuttle.  Please share my thanks with everyone involved.  I am so happy to have found you!  

Kris (Phoenix, AZ)

I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have. I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company. The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors.Your staff's knowledge and attitude far surpassed the others. Thank you for your excellence!

Gilgia (Kingsport, TN)

Wonderful team that is always willing to assist with issues or concerns.

Ann (Winston-Salem, NC)

I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. My phone line was costing 4 TIMES MORE per month than the fee for using ClaimShuttle, and it couldn't have been easier to set up and get going. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity!

Gina (New York, NY)

Have never had any problems and this is the easiest claim site

Leawood, KS

Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed.  Thanks! 

Martha (Shreveport, LA)

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